New research reveals foodservice customers’ advice
for suppliers and wholesalers

Delivery times, product information and help with understanding legislation are among the areas where foodservice operators most want help from their wholesalers and suppliers, according to new research carried out by FWD.

The survey of 400 independent operators of care homes, pubs, fast food outlets and school canteens also reveals the impact of supply chain failures such as late deliveries, missing stock and substitutions, and the customers' suggestions for how these can be addressed. 

Respondents also indicated which services from their suppliers and wholesalers they would consider paying extra for.

A summary of the key challenges idenitfied can be found here

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