FWD launches Dignity at Work charter

Wholesale federation teams up with ACS to set the standard for industry behaviour

The trade associations for the convenience retailing and wholesale sectors have teamed up with their members and major suppliers to launch a new charter, defining and promoting standards of behaviour between individuals from different companies working together.   

The Dignity at Work charter, which launched at FWD’s next generation conference, is a positive statement of high behaviour standards companies can include in their own company policies and businesses will be invited to sign up to. 

The charter sets out the following commitments for businesses to sign up to:

  • We believe that everyone has the right to a safe and respectful working environment
  • We value each other and respect each other’s human rights and individual differences. We celebrate these differences and rely on them to help create an energising culture; a culture that is inclusive of all individuals and benefits from diversity of thought, skills, experience
  • There is no place for any form of harassment, discrimination, aggression or misconduct in our industry and such behaviour runs contrary to the ideals of the industry

The drafting of the charter has been informed by a survey of people working in the convenience and wholesale sectors. Findings from the survey include:

  • Nine out of 10 respondents like the industry that they work in, and three quarters would recommend their industry as a great place to work
  • 35% of respondents have experienced some form of unwanted, inappropriate or harassing behaviour from others in the workplace
  • Those who have experienced unwanted behaviour are most likely to have done so from a more senior employee in their company
  • Only 27% of those who experienced unwanted behaviour have made a formal complaint

ACS Chief Executive James Lowman said: “The convenience and wholesale sectors are fantastic places to work, learn and develop skills, and the relationships that are forged across companies make this one of the most exciting industries to be part of. The Charter sets a standard of behaviour and conduct for people working in our sectors to ensure that everyone feels safe, secure and confident in engaging with others. We will be asking our member companies to support the Charter, to promote these standards, and to make sure that where these are not met, and where people are made to feel uncomfortable or excluded, that is confronted.”

FWD Chief Executive James Bielby said: “We want every talented person to want to work in our sector, and the Charter codifies some very simple, obvious standards, and asks all companies to commit to working to these standards.  It’s not about policing every interaction or starting a new compliance industry, it’s just saying, ‘this is what we expect to see from people dealing with us, and this is what they can expect from our people’. I hope all businesses in the sector will sign up to this Charter enthusiastically.”

ACS charter dignity at work FWD wholesale wholesaler